Medical Office Receptionist (Bilingual English/Chinese)
Who We Are
Lead by highly successful physician executives with a mission to improve health care quality for underserved populations, Rendr Physicians is a primary care driven multi-specialty medical group serving approximately 90,000 patients through its 28 locations in Brooklyn, Manhattan and Queens.
Department: Operations
Reports To: Site Office Manager
Location: Various locations available across Manhattan, Brooklyn, and Queens
Medical receptionists are responsible for providing a great first impression of Rendr by warmly welcoming patients to the practice and providing exceptional customer service throughout the visit.
Essential Functions:
• Warmly greet and direct patients, vendors, and visitors as they enter the practice
• Schedule new appointments and coordinate follow up appointments
• Process insurance information to determine patient eligibility and collect copays accurately
• Check-in patients upon arrival and assist with completion of paperwork when needed
• Address questions specific to insurance benefits and coverage and escalate questions to Billing Team when appropriate
• Check/prepare lab or imaging reports
• Verify accuracy of patient information and make appropriate changes or updates in records
• Conduct follow-up reminder calls to patients when needed
• Answer phone calls and handle all inquiries in a prompt and professional manner
• Help patients in distress by responding to emergencies
• Handle sensitive and confidential patient data appropriately
Qualifications:
• Bilingual in English and Chinese required
• Excellent verbal, written, and interpersonal communication skills
• Strong sense of accountability
• Dedication to patient satisfaction and safety
• Adaptability and flexibility able to work in different offices
• Ability to work independently and in a team environment
• Strong organizational skills with ability to manage competing priorities